Growth is one indicator of business success. However, if not managed properly, growth can also bring about business failure. As a business grows, its business areas become more and more defined, leading to a fragmented business structure. The success of a growing business depends on the sharing of information between all its different business areas. This is often accomplished using a shared technology that integrates the various information sources, but integration is often difficult as each area requires IT solutions specific to its needs.

In April 2004, the Motor Dealer Council (MDC) established a new legislation that involved the registration, licensing and compliance of salespersons employed in the motor dealer industry. To help facilitate this new structure, MDC hired TP Systems to identify, design, develop and implement a short-term solution by the end of May 2004.

When the Disability Management Institute (DMI) first opened its doors for business in 1982, it was to serve a handful of clients in the public sector. Twenty-four years later, DMI provides disability management services for an ever growing number of corporate and public sector clients. With business on track, it was time for DMI’s inadequate technology to catch up to the organization’s new business needs.

In 1988, CRISP (Cash Register Information System Project), which was developed and installed in government agent offices throughout BC, was replaced with the more advanced Revenue Management System (GARMS).