TP Systems’ Enterprise Help Desk service is designed to be comprehensive, yet flexible. 
Creating, designing, and implementing an effective help desk is not easy. We have been operating our Help Desk for over eight years so we know what it takes. With experienced, customer-oriented personnel, we are the experts in help desk services for small and mid-sized businesses. We can also meet the stringent security and privacy requirements of government and non-profit organizations.
An initial assessment will determine your supported environment and help us in developing an escalation plan and service level agreement that meets your support requirements.
With our Enterprise Help Desk service, you can focus on what you do best, without the worry of system questions or problems halting your productivity. Our highly trained help desk engineers can work with you and your associates as if they were a part of your team. You get access to IT experts who will work directly on the day-to-day activities that support your organization. That's a formula for success!
Benefits
- ITIL-based Methodology and Toolset (Incident Management System) that is accessible over the web by both TP Systems and your staff
- On-demand Reporting
- Above industry average customer satisfaction ratings
- Help Desk Institute Certified Engineers ensure your customer issues are resolved by courteous, knowledgeable experts
- Leverages our MSP Alliance Accredited Network Operations Center
- Proven call-taking and problem-solving methodology adapted to your needs
- Access to state-of-the-art technology tailored specifically to proactively maintaining reliable systems and networks