Data networks are becoming more and more complex every day. New security threats constantly emerge and some systems are now part of the backbone of your organization – if they were to go down, you would be seriously in trouble. Therefore, it is essential to maintain your technology. The easiest, most cost-effective and accurate way to maintain systems availability is with a comprehensive support plan.
TP Systems has identified three core services that combine to provide a comprehensive support plan.
First, we have an expert group of engineers running our Enterprise Help Desk. Our Help Desk service keeps your employee productivity up and provides quick resolution to daily issues. With flexible hours and the ability to solve many of your IT problems remotely, we're right at your fingertips.
Secondly, we offer superior On-site Support Services. You have the option to choose when and how often you want to use this service. On-site Support allows you to schedule deployments, projects, and the many other tasks that cannot be completed remotely.
Finally, Proactive Systems Monitoring allows TP Systems to remotely support client IT infrastructures 24 hours a day, 365 days a year. Proactive Systems Monitoring is a flexible offering that includes monitoring and reporting, alert management and resolution, and a host of preventive IT support tasks in one complete package to assure optimal infrastructure performance.
Our comprehensive support plan is a powerful package of services that helps you maximize system availability and minimize support costs. You can take advantage of continuous system monitoring to intercept work stoppage problems and a highly competent telephone and on-site assistance team to maintain efficiency and quickly resolve problems for the products on your network. With all of these services combined through our service-level agreement (SLA), TP Systems enables your IT environment to run smoothly and worry-free, so you can focus on what really matters to your organization.
As part of our Comprehensive Support Plan, we offer access to our Incident Management System, which includes reporting and monthly meetings with our Operations Manager to review SLA performance and plan services.
Our customers also gain access to TP Systems’ IT experts, who can assist your organization in the following areas: