Working closely with our clients, TP Systems can manage and maintain custom applications where we add value by identifying areas for cost improvement, increasing productivity and/or streamlining operations. We also ensure your systems remain available, reliable and secure.
Applications management comprises a variety of disciplines, including:
- Incident management
- Problem management
- Enhancement management
- Release management
- Change management/change control
- Documentation management
We provide maintenance and support services that adhere to a mutually agreed to Service Level Agreement. We ensure accessibility and a problem-free applications environment so you can deliver services to your clients without interruption. TP Systems adheres to best practices which have evolved through the development of the IT Infrastructure Library (ITIL), ITIL provides a comprehensive, consistent and coherent set of best practices for IT Service Management processes, promoting a quality approach to achieving business effectiveness and efficiency in the use of information services.
In the delivery of our services, you’ll receive our business integration tool, A Request Management System (ARMS). ARMS integrates with your current solution delivery processes to help track what services are being provided and when. Visible monitoring of application maintenance activities helps communications and ensures time, budget and task accountability.